Check-in and booking
Greet arrivals, confirm booking details and ask clear questions.
The front desk needs German answers for rebookings, complaints and recommendations. We teach useful guest communication as part of a complete language course.
How can staff support German-speaking guests without constantly calling a colleague for help?
We connect full-course German learning with guest dialogues, reservations, written replies and professional complaint handling.
Greet arrivals, confirm booking details and ask clear questions.
Stay courteous, apologise where appropriate and explain next steps.
Respond clearly to changes, arrival questions or booking requests.
For hotels, resorts, tour operators, hospitality teams and customer-facing travel services, especially with German-speaking guests.
You book a complete intensive course for the chosen CEFR level, not a loose package of individual lessons. Both formats retain the same number of units.
3–6 colleagues at a similar level. Live teaching, role-play, direct feedback and shared practice – including employees at different sites.
A complete course for one professional or manager, with personal coaching and workplace-specific exercises. Not ad-hoc individual lessons.
A1 and A2 level cover greetings and reservations. At B1 level staff practise complaints, guest advice and calls; at B2 and C1 level they practise complex guest interactions.
A complete course covers 120 units (A1/A2), 160 units (B1/B2) or 240 units (C1).
One teaching unit is 45 minutes. The table shows the fixed course length for each language level in either format.
| Target level | Units per complete course | Small group: per person/unit | 1:1: per unit |
|---|---|---|---|
| A1 | 120 UE | €12.35 | €49 |
| A2 | 120 UE | €12.35 | €49 |
| B1 | 160 UE | €12.35 | €49 |
| B2 | 160 UE | €12.35 | €49 |
| C1 | 240 UE | €12.35 | €49 |
Your final proposal specifies total cost, number of participants and level. Additional specialist training, extra units, schedule adjustments and organisational extras are discussed and quoted in advance. No promise of passing an exam or automatically reaching a level.
We establish the starting level, target, participant count and practical language situations. A free placement test supports planning.
We propose a course format, full unit allocation, teaching rhythm and workable timetable, including shift schedules by agreement.
Language progress is assessed at the start, during the course and towards completion. Brief agreed summaries can help HR understand progress.
A named coach coordinates questions and delivery. Where agreed, participant onboarding and technical checks are handled directly.
Digital course materials are included. A participation confirmation can be issued under course terms; it is not an official language exam certificate.
We practise telc/Goethe formats and explain external exam booking. Exam places, registration and fees are separate.
Attendance summaries and individual progress updates to employers are shared only where agreed and lawful under data protection rules. No invented HR dashboard or employee monitoring.
One structured language course, adapted to the vocabulary and conversations your team actually needs.
Tell us your sector, group size and language goal. We prepare a tailored proposal based on complete intensive courses, not individual ad-hoc lessons.
Yes. The live online format also works for Italian teams serving guests from Germany, Austria and Switzerland.
Yes. We can practise emails about booking changes, arrivals and complaints.
No. One-to-one training is also a complete intensive course with the fixed number of units for the chosen CEFR level.
Relevant workplace situations can be integrated into the language programme. Extra specialist training, additional units or unusual schedules are quoted separately.
Yes. Classes are live online. Participants should have similar levels and compatible schedules; closed groups contain 3–6 people.